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Frequently Asked Questions

Auction Process

  • Do I need to manually launch and manage all of my auctions?
  • What information do I need to provide when listing my lots?
  • Why can’t I set reserves or starting bids over $100?
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Best Practices

  • Are there any terms and conditions that I should follow as a seller?
  • Do I need to include actual pictures of my inventory?
  • How should I portion my lots?
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Dispute Management

  • Is the seller responsible if an order is lost or damaged during the shipping process?
  • How long does each step in the dispute process generally take after a buyer files a claim?
  • How long will my dispute resolution process take on B-Stock Supply?
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Payment

  • How quickly will I receive pay after a bidder wins my lot?
  • How do I receive payment after a bidder wins my lot?
  • What forms of payment does B-Stock Accept?
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Shipping

  • Who pays shipping? Is it included in the purchase price?
  • Is anything expected of sellers in the delivery process?
  • What carrier will handle shipping?
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Troubleshooting

  • How do I report a technical issue?
  • I am unable to login. What can I do?
  • How and when can I reach customer support?
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