Something is wrong with my order. What do I do?

All merchandise is sold as is, but we encourage sellers to be as accurate as possible with the information provided on their auction listings.

Please view the seller’s Terms of Purchase for information on the timeframe a dispute must be filed within to be eligible for consideration, along with any allowed variance percentage.

To file a dispute, log in and navigate to Account > Orders > Order# > Report an issue. Select I have issues with the items I received > File a Dispute. Supporting documentation will be required to show how the order received is not as described.

Supporting documentation may include but is not limited to:

• Images to demonstrate the issue
• Copy of the signed Bill of Lading (BOL) or other shipping documents
• Highlighted copy of the manifest indicating the missing or damaged items

If you do not see an option to submit a claim, please email us at mediation@bstock.com with all documentation.

For more help filing a dispute, check out our FAQ here.