Applying & Logging In

I lost access to my phone, email, or recovery codes.

If you still have access to at least one verification method, sign in as usual. Then go to Personal Settings > Login & Security to remove the method you lost and add a new one.

If you lost your phone or changed your number, use one of your recovery codes to sign in, then update your methods the same way.

If you can’t use any of your verification methods or recovery codes, or you no longer have access to your email address, please contact us. Customer Support can reset your two-factor authentication or update your email once they have verified you as the account owner. You can then set up two-factor authentication again.

Was this article helpful?

Didn’t find what you need?

Contact Support

This website uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our Privacy Policy.

OK