The CTIA published a set of universal codes to help define condition grades for mobile devices bought and sold in the retail secondary market. Michelle James, VP Strategic Industry Programs for the CTIA, spoke at the Reverse Logistics Association Conference & Expo in February ‘19 and announced the publication of the universal codes and what that means for the industry (download the PDF).
The CTIA advocates on behalf of America’s wireless industry for legislative and regulatory policies. The CTIA’s Reverse Logistics & Service Quality (RLSQ) Program consists of five different working groups that are establishing industry-recognized standards for the aftercare of devices and best practices for the remanufacturing of devices (membership is open for all participating industry companies). The RLSQ program includes the Grading Scale working group that developed the universal condition codes for mobile devices.
RLSQ Quick Facts:
The Grading Scale working group published the document Wireless Device Grading Scales Criteria and Definitions (PDF) that is now available to the industry. While this is a public facing document, Michelle made it clear that, “The CTIA is not policing the standards” and that “they are voluntary and should be used as a baseline.” The CTIA’s goal is to establish standards that the industry can voluntarily follow. Currently, the condition codes focus primarily on phones. Major players like Apple and Samsung, who represent 80% market share, worked on developing the codes and agree to support them. Also on board are companies like LG and Motorola and others who make up the remaining 20% of the market.
The next steps for the RLSQ Program is to continue developing standards and best practices for the aftercare of wireless devices and operationalize certification programs for depot facilities, technicians, and retail storefronts. “Device aftercare should never be an afterthought,” said Michelle.
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