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It’s not just your family: Returning presents has become a holiday tradition in the United States. This year, $100 billion worth of product is expected to be returned between Thanksgiving and New Year, up by $6 billion from last year. Companies are…
After a rough few years marked by frantic digital disruption, many traditional retailers are finally getting a handle on omnichannel selling. But as total online sales hit an estimated $138.5 billion this holiday season, up by 13.5% from last year, retailers taking…
Perhaps sales were a little more lackluster than you’d hoped over the Black Friday and Cyber Monday weekend? Don’t fret! Lucky for you, 50% of shoppers wait until the last month, and approximately 40% of those wait until the final…
In the apocalyptic retail era of mall and department store closures, one segment is thriving. Off-price retailers—or stores that sell high-quality goods at low prices—are forging ahead and growing. These shops, which typically sell last season’s items or a variety…
The Wall Street Journal‘s Stephanie Yang reported recently on the phenomenon of “mattress-flipping,” in which people take advantage of the 100-day free trial offers that many online mattress startups have adopted. The Journal frames this as a generational story. In fact, it…
This holiday season so far has seen record-breaking purchases, but a wave of store closures is still underway as digital claims more terrain in shopping. With stores like Payless shuttering 2,300 locations just last year—and Walgreens, H&M, and Charlotte Russe…