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With presents unwrapped, now comes the least fun part: holiday shopping returns. Consumers return more items during and after the holiday shopping season than at any other time of the year. This year, shoppers are expected to return up to…
As the retail market takes a shift, so too does the way consumers purchase goods. Today, it seems like nothing is final when it comes to buying and returning gifts. Example: 77 percent of shoppers are anticipating returning some of…
It’s not just your family: Returning presents has become a holiday tradition in the United States. This year, $100 billion worth of product is expected to be returned between Thanksgiving and New Year, up by $6 billion from last year. Companies are…
After a rough few years marked by frantic digital disruption, many traditional retailers are finally getting a handle on omnichannel selling. But as total online sales hit an estimated $138.5 billion this holiday season, up by 13.5% from last year, retailers taking…
Perhaps sales were a little more lackluster than you’d hoped over the Black Friday and Cyber Monday weekend? Don’t fret! Lucky for you, 50% of shoppers wait until the last month, and approximately 40% of those wait until the final…
In the apocalyptic retail era of mall and department store closures, one segment is thriving. Off-price retailers—or stores that sell high-quality goods at low prices—are forging ahead and growing. These shops, which typically sell last season’s items or a variety…
The Wall Street Journal‘s Stephanie Yang reported recently on the phenomenon of “mattress-flipping,” in which people take advantage of the 100-day free trial offers that many online mattress startups have adopted. The Journal frames this as a generational story. In fact, it…