Shipping Dispute Process on B-Stock
In the case of both buyer-arranged and seller-arranged shipping, once the product has been successfully transferred to the carrier the responsibility to deliver the merchandise in good order transfers to the carrier. B-Stock Mediation assists buyers and sellers in filing claims and educates all parties involved. Arbitration occurs where needed.
Shipping/ Handling Time for Seller: Shipping carriers will generally reach out within 14 calendar days from the Paid date unless otherwise specified on the listing.
Buyer Arranged Shipping
The seller is to release the order to the carrier the buyer provides. If there is a delay, the seller must notify the buyer to adjust shipping. If an issue with the carrier arises, the buyer will file their own claim with the carrier..
Note: Carriers often consider the origin party to be the “sender” and the destination party to be the “recipient.” However, when a buyer arranges shipping, they are also considered the sender. It is important to note this when filing claims with the carrier, who are not always aware that the recipient arranged the shipment.
Seller Arranged Shipping
The seller releases the order to a carrier, after which the risk of loss and liability for the inventory has passed to the buyer.
If an issue arises, the buyer will be instructed to file a claim with the carrier. The buyer will reply with the confirmation that they have filed the claim, along with the case number. All parties will wait for the claim to be complete.
Please notify B-Stock as soon as possible so we are aware of what is going on and assist in any way needed.
Note: Shipping claims take longer to resolve and often do not cover the full value of the affected merchandise. While B-Stock is committed to moving this process along quickly, shipping carrier investigations are federally regulated and can take several weeks up to 9 months to complete, allowing carriers an expanded time frame to investigate and payout shipping claims.
Please find the information below on where to file a claim for some of the shipping carriers.
Reach out to Customer Support or call 1-800-266-1591 if you have any questions or difficulty filing claims.
