Dealing with Holiday Returns

The holiday season is right around the corner and will mark a huge boost in revenue for most retailers: holiday sales can account for as much as 30% of total annual revenue. But on the heels of the biggest shopping season of the year, comes a barrage of returned merchandise that will end up significantly …

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Posted in: In The News

Many Happy Returns

Holiday returns are a lot like the Grinch – out to steal your Christmas cheer. As I alerted TWICE readers in a similar column two years ago, CE returns are particularly inevitable after December 25, when typically 20 percent of tech purchases come back. But with return rates likely to rise even higher due to the increase in …

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Posted in: In The News

The Next Place For Tech To Tackle: Reverse Logistics

Technology will continue to affect historically offline industries. From fashion to food to how we book a hotel or hail a cab, disruption is inevitable and life-changing — both for the consumer and for the techie who created the technology. Obviously, some industries are easier to bring online: sexy, fun consumer-facing products are typically a …

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Posted in: In The News

Crain’s: If I Knew Then

The Mistake: It came within our startup company’s first year of operation, [when we were] trying to establish ourselves. We would do pretty much anything to land new business, particularly because our clients are typically the top retailers and manufacturers in the country. We work with retailers and manufacturers to bring them a solution designed to …

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Posted in: In The News

A Guide to Buying Returned and Excess Merchandise

Around $440 billion worth of merchandise is returned each year – a lot of which can’t go back on the shelves. But one retailer’s headache is another’s opportunity, and for online sellers, independent retailers and resellers, there has never been a better time to source returned and excess merchandise on the secondary market. So, how …

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Posted in: In The News

Tales of the Unexpected

Considering holiday sales can account for as much as 30 percent of annual revenue, it’s no wonder retailers begin preparing for Christmas in July! But with ever-changing buyer behavior, trends toward ecommerce, high return rates (one in three gifts are returned) and fluctuating sales over recent years, what was once a slam-dunk season, has become …

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Posted in: In The News

Better Manage Excess Inventory & Overstocks

Overstocks and excess goods are a reality for any convenience store, and an anticipated — albeit frustrating — cost of doing business. The cost is greater, however, if the handling of them is left up to reactive or inefficient methods (like selling off to a liquidator or disposing of the merchandise). Given tight margins and the importance of maximizing …

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Posted in: In The News

Navigating Reverse Logistics in an E-commerce World

Most think of the supply chain as a forward-moving process with one end goal—getting product into the customer’s hands. But the growth of e-commerce and greater consumer awareness has created new challenges not only in moving a product forward but also backward. The days of a linear supply chain have long passed, making way for …

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Posted in: In The News

Why liquidation is worth worrying about

Though most organizations would rather not admit it, when it comes to the handling of returned, excess, and otherwise obsolete merchandise, liquidation—the quick disposition of assets for a fraction of their original price—is the rule in retail. Around 95 percent of returned and unsold merchandise will end up slated for the secondary market (a post-retail …

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Posted in: In The News