What Stores Do With $90 Billion in Merchandise Returns

Retailers still celebrating their strongest holiday sales in years now face the less-pleasant task of disposing of billions of dollars in returned merchandise. Often, retailers offload rejected clothes, appliances and toys for pennies on the dollar through a vast ecosystem of resellers, ranging from outlet stores and online auctions to flea markets and salvage dealers. Read full …

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Posted in: In The News

Buy TV. Watch Super Bowl. Return TV. It still happens.

It’s not a bright, shiny moment showcasing the best of human nature. The practice called “wardrobing” happens when consumers purchase an item from a retailer, use it, and then return it for a full refund. It’s usually done with pricey clothing, hence the name. On Super Bowl weekend, it happens with TVs. According to B-Stock …

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Product Returns: The Hangover Headache of E-Commerce

All of the headlines leading up to Christmas were about how retailers and parcel carriers were struggling to keep up with the record amount of online orders and deliveries for the holidays (see WSJ article UPS, Overwhelmed by Online Orders, Warns of Delivery Delays and Reuters article Surging online orders slow Wal-Mart delivery network). But there’s an equally …

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These were the most returned gifts of the holidays

While total retail sales this past Christmas were surprisingly strong, not every present unwrapped on the holiday was met with unbridled joy. In fact, some gifts were spectacular only because of how fast they piled up at return counters across the country. The top returned Christmas gifts this year were pricey battery-powered ride-ons, like the …

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How Retailers Are Solving a Major Post-Holiday Problem

Any person who regularly gets holiday gifts has experienced the shock of opening a present to find something so terrible, it’s hard to not betray our dislike of the gift to whoever gave it to us. Maybe it’s an ugly sweater, a pair of pants you would never consider wearing, or something else truly horrifying. No matter …

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How Retailers Are Softening the Returns Blow

With record online sales and generous free returns policies, returned goods have become a big cost center for retailers. One way the industry has been trying to minimize that hit is by selling returned items—and other liquidation goods—in eBay-like private online auction marketplaces to eligible business buyers. Traditionally, retailers may have had a list of …

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Sorry, I’m Not Sure: Supply Chain and Logistics Predictions for 2018

“I will be wrong again,” I stated last year before making my supply chain and logistics predictions for 2017, and I was right. I was wrong, for example, about obstructive sleep apnea becoming the new debate in trucking; the debate ended before it really started after the Federal Motor Carrier Safety Administration and Federal Railroad Administration withdrew …

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Posted in: In The News

5 most frequently returned Christmas gifts

Candles, lotion and gift cards are all last minute go-to gifts when you can’t think of anything else to give. While you’re struggling to think of something original, you should avoid certain items. B-stock, a company that deals in liquidating excess inventory for retailers, says these were the five most frequently returned gifts last year. Graphic T-shirts …

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Posted in: In The News

Preparing for Christmas returns

Even in the height of summer, major retailers still have Christmas in mind. For example, in June Argos released its top toy predictions for Christmas 2017, highlighting the toys and games it believed would be the big winners come December. Considering holiday sales can account for as much as 30% of annual revenue, it’s no wonder …

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Posted in: In The News