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The B-Stock Seller Blog
The Environmental Cost Of Free Online Returns
Mar 30 2021 · BY Editorial Team
U.S. online purchases over the 2020 holidays grew 32.2 percent from 2019, totaling a record $188.2 billion, according to CNBC. This surge in ecommerce activity is translating into record returns volume, once again leaving shipping carriers strained as they get overloaded with packages.
According to B-Stock, the world’s largest B2B marketplace for customer returns and overstock merchandise, it can cost twice as much to process an online return back on the shelf as it does to sell it the first time. “There are so many operational decisions that have to be made,” Marcus Shen, COO of B-Stock, said. “It requires manual touches, and many retailers are set up to sell the first time, not the second time. The second time is always a more complicated process.”
More from the B-Stock Blog
The B-Stock Mobile Insider: Q1, 2026
Some of the world’s largest wireless OEMs, carriers, and trade-in companies leverage B-Stock’s B2B marketplace to maximize their profits on trade-in mobile devices and accessories. Get insight into secondary market trends to fetch the highest prices for your devices.
Recommerce and Sustainability: How B-Stock Is Closing the Loop
Every April, Earth Month serves as a reminder that sustainability isn’t a trend: it’s an imperative. For retailers and brands managing the constant flow of returned, excess, and pre-owned inventory, the question is no longer whether to embrace sustainable practices,…
Stop Managing the Excess Inventory Backlog. Start Clearing It.
The numbers are hard to ignore. According to the National Retail Federation, retailers expect ~16% of annual sales to be returned, roughly $850 billion in merchandise. According to McKinsey & Company, it’s forced retailers to spend an estimated $200 billion…
