It’s not a bright, shiny moment showcasing the best of human nature. The practice called “wardrobing” happens when consumers purchase an item from a retailer, use it, and then return it for a full refund. It’s usually done with pricey clothing, hence the name.
On Super Bowl weekend, it happens with TVs.
According to B-Stock Solutions, an online marketplace for retailers’ returns and overstocks, in 2016-2017 consumers returned twice as many TVs between January and March compared to October through December. The first quarter represents the highest number of TV returns made all year.