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Chances are that your friend’s snazzy new TV — the one you watched the Super Bowl on — won’t be there the next time you visit. That’s because more consumers are capitalizing on retailers’ lenient return policies to watch pro football’s championship match on state-of-the-art TVs they can’t afford by buying, using and then returning them after the big game.
“Wardrobing” — the practice of returning nondefective used merchandise — constitutes a form of retail fraud that 33.1 percent of companies surveyed by the National Retail Federation said they experienced in 2018.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…