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Around $440 billion worth of merchandise is returned to retailers each year – the majority of which doesn’t go back on store shelves and is ultimately slated for liquidation. But one company’s headache is another’s opportunity, and for small businesses there has never been a better time to source returned and excess merchandise on the secondary market.
So, as a buyer, how do you navigate the secondary market to successfully sift through the bad and the ugly to get to the good? Here are five things you should know about sourcing customer returns and excess merchandise:
By purchasing directly from the retailer or manufacturer you can assume that there is no middleman involvement and no price mark up. Historically, it has been difficult for small to medium sized buyers to buy excess inventory directly from large retailers and manufacturers; however, today there are new, efficient systems that automate the manual work otherwise required for them to sell to larger buyer groups. One such tool is an online auction marketplace platform. These marketplaces provide a level playing field for all buyers to compete for the inventory, and they enable a direct relationship with the source via a transparent platform. Because they eliminate all negotiation over price, it is just as easy to have thousands of buyers involved as it is to manually sell to just a handful.
Purchasing through these online auction liquidation marketplaces can be a great, cost-effective way to secure inventory because you’ll see what others are bidding and never pay more than you want.
It always pays to be detail oriented, especially when sourcing on the secondary market. Ideally, buyers will be able to view a full manifest of the inventory, but that is not always available. The key is to make sure you have as much available detail on the product(s) as possible before you buy, including a thorough description, actual image(s) of the inventory, shipping dimensions and costs, condition codes and technical information, if applicable.
Products sold on the secondary market can range from brand new in box to light use to salvage condition. Because this merchandise is typically sold “as is”, be sure to familiarize yourself with each condition category, keeping in mind that different sellers may categorize the inventory differently. With customer-return lots, this is especially important. Make sure you know as much as possible about the condition of each item in the lot, and when that information is not available, bid accordingly.
It’s important to have enough product(s) to satisfy the needs of your customers. Make sure that you are continuously increasing your sources of inventory. Oftentimes the best way to do this is by purchasing through an online marketplace that has a constant, dependable flow of inventory and one that is regularly adding new retailers and manufacturers. By purchasing through these online auction marketplaces, you are guaranteed to continuously increase your breadth and depth of supply to keep your customers happy.
Do your research. Know exactly what you are buying and from whom you are buying, and what their specific policies are. A credible seller will provide thorough product descriptions, images, accurate condition codes, quality customer service and, most importantly, visibility into what the terms of purchase are.