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E-commerce sellers, or e-tailers, have transformed the way we shop, undermining brick-and-mortar retailers with a promise of convenience and efficiency. But one aspect of their business model has swung so far to maximize consumer convenience that it’s created something of a monster: a deluge of customer returns.
Within the last few months, Big Lots, Channel Control Merchants, and American Freight have each announced bankruptcy. The immediate future looks different for each of these organizations, and while these developments were somewhat expected to those in the know, they’re…