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E-commerce sellers, or e-tailers, have transformed the way we shop, undermining brick-and-mortar retailers with a promise of convenience and efficiency. But one aspect of their business model has swung so far to maximize consumer convenience that it’s created something of a monster: a deluge of customer returns.
More from the B-Stock Blog
Unlocking Value with Store Return Auctions: A Guide for Resellers
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…
Holiday Returns: By the Numbers
After weeks (or in some cases, months!) of holiday shopping, most consumers are getting ready to kick back and relax with an eggnog in hand and open their gifts. Sounds merry, right? Unfortunately, retailers still have a good chunk of…
2024 Holiday Returns: Managing the Post-Sales Surge
Black Friday and Cyber Monday 2024 have shattered records yet again. By the end of Black Friday, $10.2 billion was spent online (a 16% increase), while Cyber Monday sales surged to $11.5 billion, making it the biggest online shopping day…
