Millions of dollars in merchandise is returned to wireless retailers each year, most of which can’t go back on the shelf due to diminished item condition, damaged packaging or product obsolescence. No matter the reason, that’s a significant amount of idle inventory taking up backroom space and subsequently costing money. Today’s retailing environment is intensely competitive and a few points of margin can mean the difference between winning and losing; this heightens the importance of maximizing efficiency and return across all areas of the supply chain.

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