This website uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our Privacy Policy.
-
Category
-
Marketplaces
Popular Marketplaces
New Marketplaces
-
UK e-commerce is the strongest in all of Europe in terms of total share on retail sales with continued growth expected: a predicted increase from 14.5 percent of global e-commerce sales in 2015 to 19.3 percent in 2019 was recently reported. This sustained growth brings with it a proportionate increase in customer returns. In 2015 average return rates for products bought on line were roughly a third, with some product areas (e.g. clothing) experiencing return rates closer to 40 percent.
There are plenty of reasons why return rates for products bought online are higher than in bricks and mortar stores: not being able to try on an items before buying it increases the chance of buyers’ remorse as the the propensity of a customer to order several sizes of the same product with the intention of keeping only the one that fits.
More from the B-Stock Blog
How Jim Rowe Filled a Shopping Desert—With Costco Returns
Jim Rowe has always been an entrepreneur. From 2002 onward, he and his wife built a sizable chain of restaurants across Washington with nine locations in total. Then COVID hit, and like so many others, everything stopped. Luckily, Jim’s not…
When Consumers Pull Back, Where Does Your Excess Inventory Go?
Sustained inflation has compressed consumer spending across categories, resulting in softened sell-through rates and climbing aged inventory ratios. For retailers, brands, and manufacturers, the downstream effects are distinct, but the core problem is the same: the excess inventory is there,…
Case Study: How an Athletic Retailer Standardized Its Disposition Program for Aged Inventory, Boosting Pricing and Efficiency
This well-known athletic retailer had large volumes of aged overstock held at various distribution centers (DCs) around the country. A small group of jobbers purchased the inventory on informal terms, managed by each DC, leading to inconsistent processes and outcomes…
