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In a year that has been defined by an apparent unending stream of bad news, perhaps it’s no surprise that traditional retailers that have rushed to shift their resources to digital in hopes of saving their pandemic-plagued businesses face another hurdle: The massive burden that comes with online returns.
Would it be 2020 if one issue doesn’t have another lurking right behind it?
Sustained inflation has compressed consumer spending across categories, resulting in softened sell-through rates and climbing aged inventory ratios. For retailers, brands, and manufacturers, the downstream effects are distinct, but the core problem is the same: the excess inventory is there,…
This well-known athletic retailer had large volumes of aged overstock held at various distribution centers (DCs) around the country. A small group of jobbers purchased the inventory on informal terms, managed by each DC, leading to inconsistent processes and outcomes…