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Why a return center solution is vital for SMB retailers
While simple and easy return policies are a critical component to generating customer loyalty, they will generate additional returns. Let’s face it, unless a retailer has a zero-returns policy (highly unlikely), it will receive products back that can no longer…
The Latest Threat to Online Commerce
Between the spike in ecommerce – online retail sales will top one trillion dollars by 2027 – and increasingly relaxed return policies like in-store returns in 30 seconds; it’s no wonder return rates are spiking. Around $400 billion in merchandise…
How to Maximize Recovery for Returned Merchandise
The current trend for retailers, who want to stay competitive with Amazon, is to provide liberal return policies. When retailers provide an easy and quick means for customers to return a product, it can drive loyalty and ongoing business. According…
In-Store Returns in 30 Seconds
Retailers are continuing to step up their game when it comes to the ease of returning items. Walmart is the latest to announce a bold new initiative (which will no doubt have an impact on reverse logistics). Starting in November,…