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National Returns Day is Coming…How Does Your Return Policy Stack Up?
After the rush of holiday shopping and the opening of gifts… come the returns. UPS has named January 2, 2020, National Returns Day for the anticipated record-breaking 1.9 million packages to hit their network. Customers send back purchases for a…
New Data on Ecommerce & Return Policies
Quick Facts: 93 percent of shoppers say a free return policy is important 60 percent of respondents “would buy again” from a brand that offers free returns and exchanges 70 percent of consumers say they’re “deterred from buying online by…
Updating Returns Policies to Account for Serial Returners
Fraudulent Return Facts: Returns from online fashion purchases will have an impact of £6.6 billion for UK retailers U.S. loss from annual merchandise return fraud is estimated at $17.6 billion 55% of UK fashion and clothing brands would consider ‘banning…
E-commerce and Customer Service Expectations
A recent survey report shows how online retailers can replace personalized in-store experiences with a great online shopping experience. With e-commerce now representing 14.5% of total retail sales in the fourth quarter of 2018 with 15% yoy growth, all signs…
E-Commerce Fashion Retailer Shifts Return Policy
In the latest round of online fashion retailers combating return fraud (return rates were spiking), Asos has announced a new returns policy aimed directly at stemming the practice of “wardrobing” or “bracketing”—buying several articles of clothing with the intention of…
Intentional Apparel Returns and E-commerce
This article takes a look at best practices for apparel retailers and manufacturers that are experiencing both an increase in e-commerce sales and intentional returns. It’s important for retailers to understand the implications of: lax return policies and how that…
Consumer Returns Best Practices
By 2027, the value of consumer returns will near $1 trillion. Current trends show that the majority of these returns will stem from e-commerce; which currently has a 30% return rate. Online returns are caused in part by lax return…
2019 Fashion & Apparel Industry Report
Quick Facts: Double-digit sales growth expected over the next decade for the fashion and apparel industry Worldwide fashion and apparel ecommerce will increase at a compound annual rate of 10.6% from $408 billion in 2017 to more than $706 billion…
B-Stock featured on CNBC
The rising cost of retail returns is something B-Stock has alway paid attention to (heck, we built a company around how to help solve for it!) and with the shift to ecommerce, it seems like more people are talking about…
Retail Return Policies Influence Consumer Spending
Recent reports validate previous findings that consumers expect an omnichannel shopping experience and a friendly return policy while shopping. The latest survey by Voxware indicates 95% of consumers say how well retailers handle returns influences their decision to order from…
Serial Returners Could Mean Good Business for Retailers
It’s a definite trend: consumers taking advantage the lax return policies many retailers have put in place to remain competitive. The apparel industry has been one of the hardest hit in terms of returns: a recent study by Fit3D found…
5 Ways Apparel Retailers Can Improve The Online Returns Experience
Quick Facts: U.S. apparel market (overall) was valued at $315 billion in 2017 2016 U.S. apparel return rates were at 28% The 2018 Holiday Season kicks off November 1 and apparel retailers are stocked up and ready to sell. With…