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When the black, $128.95 Vince Camuto summer sandals size 6, with a 2-inch cork heel turned out to be too big, Sherri Theodore decided to return them to Nordstrom’s online, where she had bought them a few weeks before.
“They just weren’t right for me,” said Theodore, 61, a retired bookkeeper from Ardmore. She reboxed the shoes and drove to the nearby Bala Cynwyd Shopping Center to mail them back at a UPS store there.
Where do rejected items bought online or at a brick-and-mortar store end up when returned? Is there a special return heaven in cyberspace? In retail parlance, it’s called reverse logistics.
Each year, B-Stock facilitates the movement of billions of dollars worth of returned and overstock inventory via the world’s largest B2B recommerce marketplace. This means, of course, that we sit in the middle of a two-sided network madue up of…