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When the black, $128.95 Vince Camuto summer sandals size 6, with a 2-inch cork heel turned out to be too big, Sherri Theodore decided to return them to Nordstrom’s online, where she had bought them a few weeks before.
“They just weren’t right for me,” said Theodore, 61, a retired bookkeeper from Ardmore. She reboxed the shoes and drove to the nearby Bala Cynwyd Shopping Center to mail them back at a UPS store there.
Where do rejected items bought online or at a brick-and-mortar store end up when returned? Is there a special return heaven in cyberspace? In retail parlance, it’s called reverse logistics.
Managing returned inventory across multiple locations is no small task. For JCPenney, a fragmented process, inconsistent recovery rates, and limited buyer competition made it difficult to maximize the value of returned merchandise. By partnering with B-Stock, JCPenney centralized its B2B…
Back-to-school season is here! For resellers, it’s one of the best times of year to move inventory, attract new buyers, and position your business as a smart way to save on popular products. This year, budget-conscious shoppers are getting their…