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Americans returned 11 per cent of purchases in 2018, according to the National Retail Federation. Based on annual retail sales of $3.66tn, that works out to $403bn. Total holiday returns for 2019 could reach $95bn, according to B-Stock Solutions, which helps retailers run liquidation sales. That would represent a one-fifth rise over the same period in 2018.
Each year, B-Stock facilitates the movement of billions of dollars worth of returned and overstock inventory via the world’s largest B2B recommerce marketplace. This means, of course, that we sit in the middle of a two-sided network madue up of…