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Americans returned 11 per cent of purchases in 2018, according to the National Retail Federation. Based on annual retail sales of $3.66tn, that works out to $403bn. Total holiday returns for 2019 could reach $95bn, according to B-Stock Solutions, which helps retailers run liquidation sales. That would represent a one-fifth rise over the same period in 2018.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…