This website uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our Privacy Policy.
Companies are falling all over themselves to make it easier for buyers to return things – PayPal, Amazon, and Kohl’s among them. But there’s a cold hard fact behind such initiatives: they help retailers gain information that can help them control returns abuse. Unfortunately, marketplace sellers don’t have the same ability to identify and potentially block serial returners.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…