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Companies are falling all over themselves to make it easier for buyers to return things – PayPal, Amazon, and Kohl’s among them. But there’s a cold hard fact behind such initiatives: they help retailers gain information that can help them control returns abuse. Unfortunately, marketplace sellers don’t have the same ability to identify and potentially block serial returners.
Each year, B-Stock facilitates the movement of billions of dollars worth of returned and overstock inventory via the world’s largest B2B recommerce marketplace. This means, of course, that we sit in the middle of a two-sided network madue up of…