‘Twas the week after Christmas, and all through the land,
Came the millions of shoppers, returns in their hands.

Ah, the holidays. A time of snowstorms, blowing budgets and shopping, shopping, SHOPPING. If Santa were real, he’d surely need to hire more elves to keep up with today’s consumer demands. Luckily, buyers are well versed in finding the best deals for the best products, whether on their phones or in a store. But what happens if the things they bought don’t stack up? National Returns Day is what.

On this UPS-coined day—which falls on January 2, 2020—the amount of returns is projected to peak at 1.9 million, representing a 26-percent increase from last year. In what’s expected to be the biggest return season ever, here are some highlights:

  • 11-13 percent of all holiday purchases will be returned 
  • Total holiday returns will reach $90-$95 billion
  • Online holiday returns are projected to reach a record $42 billion 
  • Almost half of all holiday returns will come from ecommerce purchases 
  • There’s been a 28-percent increase in holiday returns from 2016

The Returns 

All hail flexible return policies! In the aftermath of presents—and the holiday hangover— consumers return things, LOTS of things. Whether it’s because they don’t like the color of that sweater, or this jacket doesn’t fit, or those boots don’t look like they did online, all in all, returns are expected to reach $90-$95 billion this holiday season. What’s more, despite most of the returns being in perfect condition, less than 10 percent will actually go back on primary shelves; this is due to the costs associated with processing items as well as product obsolescence (especially after the holidays). So, what happens to all that otherwise-perfect merchandise, and further, what can retailers do with it?

The Solution 

About 95 percent of returned and excess inventory is sold on the secondary market. While this presents an opportunity for retailers, not all secondary market channels are created equal, and how retailers remarket and resell their returned, excess, and other liquidation inventory can make all the difference to their bottom line not just after the holidays, but all year. A proper solution must be automated, sustainable, and scalable—especially in the midst of increased returns. It should also enable the retailer to offset the maximum amount of loss.

B-Stock can help you approach the secondary market with a long-term, year-round solution so you can get the most out of your returns not just in 2020, but beyond. This is why nine out of the top 10 U.S. retailers work with us to sell their returned and excess merchandise. 

Want to learn more? See how we built a sustainable and scalable B2B solution for Wayfair, one of the world’s largest online retailers for home furnishings and décor, by downloading our case study. And if you’re ready to take the secondary market by storm, contact us.


Join the largest global network of B2B liquidation marketplace

Request Demo

More from the B-Stock Blog

Excess Inventory: The Losers And Wieners

Top Dog is an institution in Berkeley, Calif. serving gourmet sausages on toasted French rolls to legions of Cal students and Bay Area locals for over 50 years. My friends and I were regulars back in college, so when I…

Aug 13 2020 · 1 min read

B-Stock Europe Presents: Currys PC World Auctions

B-Stock is pleased to announce the launch today of Currys PC World Auctions,  an official liquidation channel of Dixons Carphone. What is Currys PC World Auctions? This B2B marketplace will give qualified European business buyers direct access to bulk quantities…

Aug 11 2020 · 1 min read

Introducing the B-Stock Minute

Wish you could keep up with the latest secondary market trends but don’t have time to sit through a 30-minute webinar? We figured. Introducing the B-Stock Minute, a video series dedicated to updating you on the most recent trends that…

Aug 11 2020 · 2 min read

Like what you see?

Subscribe to our newsletter to get the latest news from B-Stock.