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The value of retail returns last year rose 53% from 2015 to $400 billion and 27% of apparel sales are now online; the growth of e-commerce is stoking that, according to returns and overstock supply company B-Stock. Returns of brick-and-mortar purchases tend to hover at 8%, while e-commerce returns can reach as high as 15% to 30%, according to CBRE, which says that likely value of online holiday returns is $32 billion, up from 2016’s estimated $28 billion.
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