Amazon Liquidation Auctions FAQ

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Applying & Logging In
Bidding
Payment & Shipping
Other Questions & Troubleshooting

How do I apply on Amazon Liquidation Auctions? Is there any cost to me?

Click here to create an account. Fill in the required fields, attach a valid reseller's certificate and click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Amazon Liquidation Auctions.

Winning buyers will be prompted to submit additional business information, as required by Amazon, after they win their first auction. Please allow 10-15 minutes for this, to avoid a delay or order cancelation.

Can I apply if I am located outside of the United States?

Amazon Liquidation Auctions is only accepting applications from the United States. Buyers are required to submit a valid reseller certificate to be approved.

If you are located in Europe, you can register on the Amazon EU Liquidation Auctions marketplace for inventory throughout the EU

I am an exporter located in the United States. Can I apply?

A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.

If you are located in Europe, you can register on the Amazon EU Liquidation Auctions marketplace for inventory throughout the EU

Where can I find Amazon liquidation merchandise outside of the United States?

If you are located in Europe, you can register on the Amazon EU Liquidation Auctions marketplace for inventory throughout the EU

What is a reseller's certificate and why do I need it? Do all states require a reseller's certificate?

A reseller's certificate exempts buyers from paying sales tax on their purchases. We never collect sales tax on behalf of our sellers, and only sell to buyers who have state issued reseller's certificates. Users in any state that has a sales tax must submit a reseller's certificate to be approved on Amazon Liquidation Auctions. This may also be called a Uniform Multi-Jurisdiction form, an SSUTA form, or your state-specific resale document.

For instructions on how to obtain a reseller's certificate, example of images, or a blank form for your state, please visit our reseller certificate instructions page. If you live in Alaska, Delaware, Montana, New Hampshire or Oregon, this is not required as part of your application.

Can I submit my EIN (Employer Identification Number)?

Your EIN is to be submitted in the Amazon Liquidation Auctions registration process, in addition to your state reseller number.

How do I get a reseller's certificate?

For instructions on how to obtain a reseller's certificate for your state, please visit our reseller certificate instructions page.

How do I submit my reseller's certificate?

Click here to submit your resale certificate.

Why hasn't my account been approved yet?

Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper reseller form from you. For instructions on how to obtain a reseller's certificate, example of images or a blank form for your state, please visit our reseller certificate instructions page.

Are there any additional requirements to purchase?

Buyers will be prompted to submit additional business information directly to Amazon after winning their first auction. Please allow 10-15 minutes to complete this enrollment to avoid a delay or order cancellation.

How do I bid?

Once you are an approved buyer on Amazon Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.

How large are the lots being sold?

Lots will be available in all sizes.

What condition is the merchandise in? Is it all new?

The merchandise on this marketplace is in Overstock condition. Please see our Conditions page for the conditions used on Amazon Liquidation Auctions. Refer to each auction title and description for detailed information.

Why do auctions extend at the end?

If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.

How can I enter my maximum bid without it appearing to other bidders?

All bids placed on Amazon Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment ($25 on Amazon Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid. Please note that bid increments will increase at higher bid amounts.

Example: If you find an item that you are interested in that is currently at $1,000 without any bids and choose to bid $5,000, you will be winning the auction at $1,000. If another bidder places a bid for $1,100, you will be winning the auction at $1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of $5,000.

Can I buy merchandise without bidding on it?

All merchandise sold on Amazon Liquidation Auctions is in auction format only. If you only want to place one bid, you can always place a proxy bid.

Can I cancel my bid?

Please remember that every bid on Amazon Liquidation Auctions is a binding contract. You are agreeing to buy the lot at the price you indicate should you ultimately be the high bidder. Bids may not be cancelled once submitted. If you accidentally enter a wrong bid amount (for example, you entered $1000 instead of $100) you can click on the Cancel link within the bid confirmation pop-up window to change your bid amount prior to submission. Changing your mind does not qualify as accidentally entering a wrong bid amount.

Your bids affect how other users bid within the auction and the auction's final selling price. We provide ample opportunity for you to check and double check your bid before submitting, so multiple requests to cancel bids will most likely result in the suspension of your account.

A record of all bids is kept on file. If a current winning bid is disqualified in an auction for any reason, B-Stock will restore the next highest non-winning bid to winning status. This decision is made at the sole discretion of B-Stock Solutions.

Are the images on the site actual images of the merchandise?

Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.

Can I inspect the merchandise before bidding?

Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.

Why did I lose the auction if I bid the same amount as another bidder?

In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer placed maximum bids of $10,000, but the other bidder placed their bid before yours, they will win the auction.

How do I know if I win?

At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under the "Account" dropdown.

How do I pay? How long do I have to pay?

Payment is collected by B-Stock Solutions on behalf of Amazon.

All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.

Please contact payments@bstocksolutions.com or fill out the "Ask Us" form with any questions regarding payment.

What forms of payment do you accept? Do you accept credit cards?

Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.

Can I combine multiple payments together?

You may combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.

What do I do after I have paid?

You should receive an email from Amazon Liquidation Auctions confirming your payment within 2 business days and the status of your order will be changed to "Paid" on your account.

Winning buyers will be prompted to submit additional business information, as required by Amazon, after they win their first auction. Please allow 10-15 minutes for this, to avoid a delay or order cancelation.

Orders will be ready for shipment after payment is received and your additional business information has been submitted and confirmed by Amazon. Orders are generally shipped 2-3 weeks after payment, however your order shipment may take up to 6 weeks due to holiday peak fulfillment delays. You will receive a shipping adjustment credit for any order shortage.

Please be ready to receive your shipment from the carrier's delivery truck when it arrives. Buyers must be prepared to accept delivery immediately after payment.

How does shipping work?

The shipping cost is provided on all auctions. Shipping is fulfilled by YRC and Estes; the carrier is based on the location of the inventory. The shipping charge to your shipping address on file is displayed on the auction detail page. You can change the shipping address information to update the freight cost.

This cost will be charged in addition to your winning bid amount, and the total order amount must be paid in full.

The listed pallet count and weight are estimates based off of sub-category averages. Your order may be either larger or smaller than listed on the auction page. The calculated shipping price is final, aside from any shipping adjustment credit.

Orders will be ready for shipment after payment is received and your additional business information has been submitted and confirmed by Amazon. Orders are generally shipped 2-3 weeks after payment, however your order shipment may take up to 6 weeks due to holiday peak fulfillment delays. You will receive a shipping adjustment credit for any order shortage.

Buyers must be prepared to accept delivery after payment. Orders may arrive in multiple shipments; Tracking information will be provided 1-3 business days after your order has shipped.

Please see our Shipping page for detailed information on shipping.

What is the minumum cost for shipping?

There is a $135 minimum shipping cost for each order sold on Amazon Liquidation Auctions, regardless of size. All orders will be shipped on pallets, even if the contents are smaller merchandise.

Please see our Shipping page for detailed information on shipping.

Can I pick up the merchandise myself? Can I just pay when I pick it up?

The shipping cost is provided on all auctions. Shipping is fulfilled by YRC and Estes; the carrier is based on the location of the inventory. Buyers can't arrange their own transportation.

Please see our Shipping page for detailed information on shipping.

Do I pay you for shipping?

You are responsible for paying for shipping, which is displayed as "Shipping Cost" on the auction page, and included in your Bid Won notification.

What should I know about receiving my shipment?

Please refer to the Receiving Procedures page for best practices to receive, review, inspect, and document your incoming shipment.

I am no longer interested in the auction I won. Do I still have to pay?

All bids placed on Amazon Liquidation Auctions are binding. In the event that you do not pay for your order, you may be given the chance to pay a reinstatement fee, in order to prevent the deactivation of your account. The fee amounts are as follows, within any 12-month period:

1st Offense: $0-$10,000 Purchase Price: $100 Fee

1st Offense: $10,000+ Purchase Price: $500 Fee

2nd Offense: $0-$10,000 Purchase Price: $500 Fee

2nd Offense: $10,000+ Purchase Price: $1,000 Fee

3rd Offense: $1,000 Fee

What if there is a problem with my order?

All merchandise on Amazon Liquidation Auctions is sold "as is", but Amazon attempts to be accurate as possible with the information provided. For full details, please view the Terms of Purchase.

Buyers will have 5 business days to file a claim from the date merchandise is received. Shipment deliveries can only be refused if they are the wrong order being delivered by mistake.

If you received a shorter shipment than communicated, or merchandise not fitting the description on the auction page, you can file a dispute by clicking the “Report an Issue" button from your "Orders" page and following the instructions.

How long does it take for orders to ship?

Orders will be ready for shipment after payment is received and your additional business information has been submitted and confirmed by Amazon. Orders are generally shipped 2-3 weeks after payment, however your order shipment may take up to 6 weeks due to holiday peak fulfillment delays. At the time auctions are sold, the merchandise is not assembled; this additional time is to allow Amazon to prepare your order for shipment. Tracking information will be provided 1-3 business days after your order has shipped.

Please see our Shipping page for detailed information on shipping.

Will all inventory arrive with my order?

Orders can experience inventory shortages, as some inventory is still being actively sold on Amazon.com, and may be sold at retail prior to the auction being completed. Please know, in the event of an inventory shortage, Amazon will provide a proactive order adjustment credit, equal to the value of the missing merchandise, when your order is shipped. This means that you will only pay for what you receive, and you can expect the contents of your order to exactly match your updated manifest. This is not subject to the standard 5% variance for filing a claim.

You will receive a “Balance Adjustment” email, notifying you of the credit adjustment for any unfulfilled auction shortages, and a link to view the accurate manifest of what was shipped. This refund is issued as a credit to your B-Stock account, and ensures that you only pay for what you receive. Unfortunately, in the rare event that an order has a large shortage, or is missing the most valuable items, there is no option to cancel.

Please visit the shortages and credits page for more information.

How is my shortage credit calculated?

Your order adjustment credit will be based on the percentage of retail value missing from the shipped order. If 10% of the retail value of units is missing from your order, you will be credited with 10% of your purchase price.

Please visit the shortages and credits page for more information.

How is my shipping credit calculated?

Your shipping adjustment credit will be based on the percentage of units missing from the shipped order. If 10% of the units are missing from your order, you will be credited with 10% of your shipping price.

Please visit the shortages and credits page for more information.

The most important inventory from my order is missing. Can I cancel my order for a refund?

Unfortunately, in the rare event that an order has a large shortage, or is missing the most valuable items, there is no option to cancel.

How is the price of shipping calculated?

Buyers get to leverage Amazon’s negotiated discounted shipping rates. Please note that the listed pallet count and weight are estimates only and your order may be larger or smaller than what is detailed on the auction page. As this variance in order size is expected, no credits are given as the result of a shipment being larger or smaller than the estimate that is listed. The shipping charge that is listed on the auction detail page is also based on your shipping address on file. You are able to change your shipping address for an updated freight cost when an auction is live, or an order is in an unpaid status.

Please see our Shipping page for detailed information on shipping.

Am I buying this merchandise directly from Amazon?

Yes! All merchandise on Amazon Liquidation Auctions is coming directly from Amazon.

Where is the auction merchandise located?

The auctions on Amazon Liquidation Auctions are listed from different locations across the United States.

Please refer to each auction title and description for detailed information.

How often are there new auctions?

Auctions open and close every week. Buyers that are subscribed to the Amazon Liquidation Auctions newsletter will receive an email when auctions are opening and closing.

How can I contact you?

The easiest way to reach us is by filling out the "Ask Us" form. If you'd like to contact customer service by phone, please call (866) 993-4644. If there are no available agents during business hours, please leave us a message, and we will call you back as soon as possible.

How can I update my personal information / change my password?

As an approved buyer, if you are logged into Amazon Liquidation Auctions and select "Account Information" from the "My Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.

How do I report a technical problem?

Contact us to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.

I am approved and having trouble logging in. What can I do?

Sometimes your browser can cause login problems. Please try the following fixes:

  1. Clear your browser's cache, then close it and reopen it and try logging in again.
  2. Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or Internet Explorer.

When I try to log in, I see the message "Invalid login or password." Why?

If you receive this notification, then you either have not yet applied on Amazon Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.

When I try to log in, I see the message "Your application is still pending." What do I do?

If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper reseller's certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can submit your reseller certificate here or fax it to (650) 241-3328.

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