Expected Shortages and Adjustment Credits
Orders can experience inventory shortages, as some inventory is still being actively sold on Amazon.com, and may be sold at retail prior to the auction being completed. The shortage amount is not known at the time of the purchase, but is known prior to shipment. Please know, in the event of an inventory shortage, Amazon will provide an order adjustment credit, equal to the value of the missing merchandise, and a shipping adjustment credit, based on the amount of units missing.
This means that you will only pay for what you receive, and you can expect the contents of your order to exactly match your updated manifest. These credits are provided when the order is shipped. In the rare event that an order has a large shortage, or is missing the most valuable items, unfortunately there is no option to cancel.
Order Adjustment Credit
Amazon will provide an order adjustment credit based on the percentage of retail value missing from your order. This is not subject to the standard 5% variance required to file a claim.
For example, if you win a $20,000 retail value auction and $1,000 in retail value is missing, you will receive a 5% order adjustment credit added to your account when your order is shipped. This credit is calculated based on the final price of the auction, excluding shipping.
Shipping Adjustment Credit
Amazon will also provide a shipping adjustment credit based on the percentage of items missing from your order.
For example, if you win an auction that has 100 units and 8 are missing, you will receive an 8% shipping adjustment credit added to your account when your order is shipped. This credit is calculated based on the shipping cost that you paid.
You will receive an email notifying you of your adjustment credit amount(s) when your order is shipped, along with a link to view the updated manifest. The adjustment will appear on your order page. See the B-Stock Credit page for how it works.