Month: October 2017

B2B Sales Channel for Returned Appliances Drives Efficiency for Fortune 500 Home Improvement Retailer

Challenge A Fortune 500 home improvement retailer was experiencing an increase in customer-returned appliances. The items, which consisted of name-brand washers, dryers, ranges and refrigerators, among other products, were currently being put back on the floor and sold directly to consumers at deeply discounted prices. As more products came back opened and with visible damage, …

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Posted in: Case Studies, Our Blog

Dealing with Holiday Returns

The holiday season is right around the corner and will mark a huge boost in revenue for most retailers: holiday sales can account for as much as 30% of total annual revenue. But on the heels of the biggest shopping season of the year, comes a barrage of returned merchandise that will end up significantly …

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Posted in: In The News

Retail is Dead, Long Live Retail

What is the future of retail? A recent Business of Fashion article made the observation that, “everyone is talking about the need for disruption, innovation and change, yet most stop well short of actually doing anything about it” and that “retailers…lack the will or sense of urgency to effect significant and radical change.” Considering 8,642 …

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Posted in: Our Blog

Webinar: Tackling Holiday Returns

Return rates typically double around the holidays: one in three holiday purchases are returned, equaling $70 billion in merchandise that must be sorted out behind the scenes. Relaxed return policies, gift-recipient dislike, and buyer’s remorse all play a large role – as does the spike in ecommerce, which boasts a 30% return rate. No matter …

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Posted in: Liquidation, Our Blog

Many Happy Returns

Holiday returns are a lot like the Grinch – out to steal your Christmas cheer. As I alerted TWICE readers in a similar column two years ago, CE returns are particularly inevitable after December 25, when typically 20 percent of tech purchases come back. But with return rates likely to rise even higher due to the increase in …

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Posted in: In The News

Global eCommerce Company Doubles Pricing on Returned and Overstock Inventory

Challenge The European division of a worldwide ecommerce marketplace was selling all of its returned, overstock and other liquidation inventory to a single buyer at an extremely low pre-negotiated price. As pricing dropped to below 10% of retail in key categories it became clear the e-retailer needed a better solution for its excess goods. The …

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Posted in: Case Studies, Our Blog

In-Store Returns in 30 Seconds

Retailers are continuing to step up their game when it comes to the ease of returning items. Walmart is the latest to announce a bold new initiative (which will no doubt have an impact on reverse logistics). Starting in November, Walmart.com shoppers will be able to start the returns process on their phones, using Walmart’s …

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Posted in: Our Blog

The Next Place For Tech To Tackle: Reverse Logistics

Technology will continue to affect historically offline industries. From fashion to food to how we book a hotel or hail a cab, disruption is inevitable and life-changing — both for the consumer and for the techie who created the technology. Obviously, some industries are easier to bring online: sexy, fun consumer-facing products are typically a …

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Posted in: In The News

Crain’s: If I Knew Then

The Mistake: It came within our startup company’s first year of operation, [when we were] trying to establish ourselves. We would do pretty much anything to land new business, particularly because our clients are typically the top retailers and manufacturers in the country. We work with retailers and manufacturers to bring them a solution designed to …

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Posted in: In The News

Increase recovery without sacrificing velocity

The primary objectives of most liquidation programs should include: maximizing recovery, hitting velocity requirements and protecting the brand. While traditional methods, like selling to a liquidator, may score well on the velocity goal, remarketing to a liquidator will always leave money on the table. What’s more, it can mean a lack of control over who …

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Posted in: Our Blog