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Home > FAQ > Buyer FAQ

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Hi there! Have questions about buying on B-Stock? We've got answers.

Frequently Asked Questions

Applying & Logging In

  • How do I add my resale certificate to my Buyer Profile?
  • How do I get a resale certificate?
  • Why do I need a resale certificate?
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Bidding

  • What buying formats are available on B-Stock?
  • What is a Spot listing?
  • How do I find the auctions I need?
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Buyer Profile

  • How are Saved Search and Watchlist different?
  • How many items can I add to my Watchlist?
  • Can I watch listings I haven’t bid on?
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Contracts

  • What happens at the end of my Contract?
  • What is the best way to track a Contract order shipment once it is with the carrier?
  • When is payment due?
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Disputes and Mediation

  • How do bank refunds work?
  • Something is wrong with my order. What do I do?
  • How do I file a dispute?
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Net Terms

  • Who do I contact if I have an issue with Net Terms?
  • What Sellers am I able to use Net Terms on?
  • Who is Balance and what is their role in this program?
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Payment

  • What are split payments?
  • Who can use split payments?
  • Are split payments available for all listings?
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Shipping

  • What can I do to ensure my order is delivered successfully?
  • Where is my order?
  • My order is delayed, what do I do?
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Troubleshooting

  • I am approved but unable to login?
  • How can I update my personal information/ change my password?
  • How do I report a technical problem?
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