When it comes to customer returns, not all are created equal. Depending on the retailer’s return policy, some merchandise will be taken back even if extremely used, damaged, or in salvage condition. This is particularly the case with in-store returns: a face-to-face explanation of why a worn out item isn’t needed anymore (despite its heavy use and lack of original packaging) is more likely to result in refund.

The benefits of Dot Com returns

A Dot Com return on the other hand is typically much better quality: often the original packaging is intact or it may be brand new/unopened. There are a few reasons for this including the propensity of a consumer to order two or three styles of the same thing and send back the ones that don’t work or the item may have been shipped incorrectly/undelivered. Additionally, buyers are more careful when returning online purchases: they want to ship it back complete to ensure a full credit.

So, why does this matter to you as a reseller? Here’s a quick breakdown:

  • You can assume eCommerce returns are consistently worth more: the higher quality the item, the more you can sell it for
  • Less work is required to package and prepare Dot Com items for resale
  • Because of their quality, online returns are suitable across all sales channels: online, flea market, brick and mortar, discount store, etc.
  • There are more SKUs available: there is typically more inventory available online which directly correlates to the amount of returns

As eCommerce continues its explosive growth and more and more merchandise shifts from in-store to online, there will be a subsequent rise in Dot Com returns and, beyond that, the opportunity for resellers to source it.

With so many retailers launching their own online liquidation marketplaces (many of which have dedicated sections for Dot Com returns) it has never been easier to purchase liquidation inventory directly from the source. For a look at the retail marketplaces B-Stock operates, please visit our Marketplaces page.

Author

Editorial Team

Author

B-Stock Editorial Team

Amberly Bliss, Owner

Amberly Bliss, Owner

Retail Deals

"I feel so confident shopping and bidding on items knowing that I am going to get what I paid for. And if not, there’s a killer customer service team that’s going to make sure everything’s alright in the end. That’s huge. It’s hard to take that risk when you’re first starting out."

More from the B-Stock Blog

Pushing Corporate Responsibility Forward with Modern Recommerce Solutions
Pushing Corporate Responsibility Forward with Modern Recommerce Solutions

Unilever Aims High on Sustainability—and We’re Helping If you’re reading this, odds are you’ve used many of Unilever’s products over your lifetime. In fact, you’ve probably got at least a few of them living in your bathroom, pantry, or fridge…

May 23 2024 · 10 min read

Podcast: Addressing Excess Inventory With B-Stock Solutions
Podcast: Addressing Excess Inventory With B-Stock Solutions

While the matter of what to do with slow-moving and unsold consumer goods is a constant challenge for brands and retailers, it’s also a very common one. That’s why leaders from recommerce organizations like B-Stock are working to develop smart,…

May 15 2024 · 1 min read

Name Brand Liquidations Are Happening Every Day
Name Brand Liquidations Are Happening Every Day

Name brand liquidations – it sounds exciting, and it is. It refers to the process where well-known brands sell their unsold, overstocked, or returned products at significantly reduced prices. Most of the world’s largest retailers all liquidate. That’s right –…

May 08 2024 · 4 min read