When it comes to customer returns, not all are created equal. Depending on the retailer’s return policy, some merchandise will be taken back even if extremely used, damaged, or in salvage condition. This is particularly the case with in-store returns: a face-to-face explanation of why a worn out item isn’t needed anymore (despite its heavy use and lack of original packaging) is more likely to result in refund.

The benefits of Dot Com returns

A Dot Com return on the other hand is typically much better quality: often the original packaging is intact or it may be brand new/unopened. There are a few reasons for this including the propensity of a consumer to order two or three styles of the same thing and send back the ones that don’t work or the item may have been shipped incorrectly/undelivered. Additionally, buyers are more careful when returning online purchases: they want to ship it back complete to ensure a full credit.

So, why does this matter to you as a reseller? Here’s a quick breakdown:

  • You can assume eCommerce returns are consistently worth more: the higher quality the item, the more you can sell it for
  • Less work is required to package and prepare Dot Com items for resale
  • Because of their quality, online returns are suitable across all sales channels: online, flea market, brick and mortar, discount store, etc.
  • There are more SKUs available: there is typically more inventory available online which directly correlates to the amount of returns

As eCommerce continues its explosive growth and more and more merchandise shifts from in-store to online, there will be a subsequent rise in Dot Com returns and, beyond that, the opportunity for resellers to source it.

With so many retailers launching their own online liquidation marketplaces (many of which have dedicated sections for Dot Com returns) it has never been easier to purchase liquidation inventory directly from the source. For a look at the retail marketplaces B-Stock operates, please visit our Marketplaces page.

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"I feel so confident shopping and bidding on items knowing that I am going to get what I paid for. And if not, there’s a killer customer service team that’s going to make sure everything’s alright in the end. That’s huge. It’s hard to take that risk when you’re first starting out."

Amberly Bliss, Owner

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