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Retailers are not only bracing for the busy holiday shopping season, they’re also getting ready to handle the massive merchandise returns by shoppers online and in-store. In fact, with the rise of e-commerce, product returns are a way of life year-round for online retailers.
B-Stock estimates between 11% and 13% of holiday purchases are returned, 20% of all returns happened during the holidays, and it costs twice as much for retailers to handle returns as it does to sell the merchandise, initially.
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