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Around 20% of consumer electronics purchases are returned: the biggest drivers include customer dissatisfaction and frustration with the product. Given constant technology upgrades and open boxes or torn packaging, many of the items cannot be resold as new, at full price. Having a secondary market plan in place – one that recoups the most value – for these particular products is crucial.
This video chat takes a look at the consumer electronics secondary market including:
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…