This website uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our Privacy Policy.
The hidden costs that retailers are forced to absorb as a result of online retail returns are threatening the future of ecommerce, B-Stock’s EMEA Director warned today.
Speaking on the opening day of eCommerce Expo, Ben Whitaker highlighted that ecommerce has transformed UK retail, with Retail Economics predicting that more than half of all retail sales will be made online by 2028, up from 19% currently.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…