Buy something online, and there’s more than a one-in-four chance you’ll send it back. Consumers who use e-commerce return their purchases 25 to 30 percent of the time, says a study by the Office of the Inspector General (OIG) at the U.S. Postal Service (USPS). For brick-and-mortar stores, the return rate is just 9 percent.

Those figures should come as no surprise. After all, when you buy online you often take a leap of faith, hoping the sweater will look as good on you as on the model, or the headphones will provide rich, natural sound.

Read Inbound Logistics article >>

More from the B-Stock Blog

Unlocking Value with Store Return Auctions: A Guide for Resellers
Unlocking Value with Store Return Auctions: A Guide for Resellers

Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…

Dec 18 2024 · 5 min read

Holiday Returns: By the Numbers
Holiday Returns: By the Numbers

After weeks (or in some cases, months!) of holiday shopping, most consumers are getting ready to kick back and relax with an eggnog in hand and open their gifts. Sounds merry, right? Unfortunately, retailers still have a good chunk of…

Dec 16 2024 · 3 min read

2024 Holiday Returns: Managing the Post-Sales Surge
2024 Holiday Returns: Managing the Post-Sales Surge

Black Friday and Cyber Monday 2024 have shattered records yet again. By the end of Black Friday, $10.2 billion was spent online (a 16% increase), while Cyber Monday sales surged to $11.5 billion, making it the biggest online shopping day…

Dec 11 2024 · 3 min read

Like what you see?

Subscribe to our newsletter to get the latest news from B-Stock.