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With presents unwrapped, now comes the least fun part: holiday shopping returns.
Consumers return more items during and after the holiday shopping season than at any other time of the year.
This year, shoppers are expected to return up to $95 billion worth of holiday purchases, a projected jump of 15% to 20% over last year, according to B-Stock Solutions. As much as half of that will come from online purchases.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…