Rampant returns and what to do about them

While shoppers are getting ready for the holiday season, retailers are also ramping up to sell, sell, sell.

The National Retail Federation (NRF) forecasts holiday sales may spike to $720.9 billion in 2018, an up to 4.8% increase from last year. Retailers and logistics providers alike are preparing for an onslaught of hires – up to 650,000 seasonal workers, by the NRF’s estimates – to handle a deluge of in-store traffic and online orders.

But e-commerce companies might not be spending enough time or investing enough money on the dark side of peak shopping season: the returns.

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