Last year, Britons spent 110 billion pounds on stuff online: a 46% jump from 2019. After all, it’s easy, you push the ‘buy now’ button and wait for the goods to be delivered to you. While most purchases hit the mark, some returns are inevitable. But what happens to all of those purchases after you send them back?

Just in the first three months of this year nearly six million items, worth an estimated 2.5 billion pounds, were returned. In many cases, retailers take those returns and resell them to businesses looking to get their hands on returned goods. And it’s a booming business. B-Stock’s Head of EMEA, Giorgio Vitale, and B-Stock buyer, Neil Barker, explain in this BBC Radio interview.

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