How to Run a Resale Store: Overcoming Common Challenges

If you’ve been on the fence about running a resale store, consider this: resale is expected to more than double its market share over the next 10 years. Getting in on the action now is possible with a solid sourcing strategy and a few good tips for entrepreneurs. However, resale businesses face unique challenges, from inventory sourcing and management to customer experience and pricing.

Below are key challenges resale store owners face, along with actionable strategies to tackle each effectively.

Establishing Reliable Inventory Sourcing

Any reseller will tell you that maintaining a steady stream of quality, affordable items is crucial. Local thrift stores, estate sales, and online marketplaces offer valuable opportunities, though each demands careful selection to uphold standards and resale value. This is where overstock, end-of-season items, and store return auctions come in. Alternative types of inventory can add breadth without sacrificing quality.

Liquidated goods offer a steady supply of inventory, which will remain consistently appealing to your customers as trends and models change. Building relationships with different suppliers who can deliver the quality and quantities you’re looking for, at the best prices, will help you create a balanced inventory. Plus, it never hurts to diversify your inventory sources.

Maintaining Consistency in Product Listings

Uniform, accurate product descriptions and tags are expected at retail stores, and carry sway when it comes to a positive shopping experience. Unfortunately for resale, this can be tricky. Sometimes apparel returns come missing tags or depending on the supplier, require delabeling to be sold on the secondary market.

Never fear! Using AI-powered tools or standard templates can help standardize product descriptions, ensuring customers can get detailed information. You should also indicate whether items are NWT (new with tags) or come in their original packaging. This attention to detail builds customer trust, especially when dealing with secondhand or unique items.

Creating a “Treasure Hunt” Experience

Part of resale’s allure is the excitement of discovery. Bin stores are a great example of how you can recreate this sense of “the hunt” for customers hungry for a deal. By organizing large quantities of inventory into $1, $5, or $10 bins, you can create an engaging and exciting shopping experience–we call that the thrill and fortune of the find!

Authenticating and Verifying Products

Certain product categories require a few extra steps–so do your reach on what additional layers of authenticating you may have to go through for customers to trust your offerings. For example, major appliances with 1-year warranties can increase profitability, but to source these in bulk you may need to own a brick-and-mortar store. Another category to note is cell phones. Sellers often require an R2 certification to buy and sell through the mobile secondary market.

Pricing Strategy and Competitive Market Analysis

Pricing for resale items involves a data-driven approach. You must account for product condition, shipping costs, and other factors that might impact your resale margins. Considering both original retail prices and current demand trends can help set realistic, attractive prices. Regular market analysis can help you stay competitive as you find the right resale platform for your inventory. If you’re in the business of apparel resale, we’ve got you covered.

Optimizing the Online Customer Experience

Resale items vary widely, so optimizing search and filtering options in your online store can help clients find the items they’re seeking with ease. Features like advanced search filters, product recommendations, and visual search enhance discoverability and keep customers engaged. At the very least, have a clear returns policy on your site and contact information available so your customers can reach out with any questions.

Your fledgling resale business can hit the ground running by strategically addressing these challenges! In the meantime, B-Stock is here to help you grow your business with the right inventory. We have hundreds of listings across every product category and condition your resale business may be after. Start exploring available inventory today!