COVID-19 has many of us shifting much of our shopping online, and that means a lot more returns. Nearly 30 percent of products purchased online are sent back, compared with roughly 10 percent of in-store purchases, according to B-Stock Solutions, a liquidation platform.
Online shopping returns should be (and often are) super easy — just pop the item in the box, ship it off and wait for your money to get credited back to your credit card or account. But exceptions happen more than we wish, and the pandemic has added new challenges, among them shifting store policies, processing delays and a wave of retailer bankruptcies.
As always, the best way to avoid problems is to check an online store’s return policies for deadlines, costs and processes before ordering. Here are 10 gotchas to watch out for — and how to deal with them.