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A tsunami of holiday returns is expected this year – over $112 billion in merchandise. Marcus Shen, Chief Operating Officer of B-Stock, said online purchases are returned at double the rate of in-store buyers, spelling challenges for online sellers and retailers this year and into the beginning of 2022.
Many returns end up in the secondary market through platforms like B-Stock, which calls itself the world’s largest online marketplace for customer returned and overstock inventory. It handles excess merchandise for nine of the top 10 US retailers including Walmart, Target, Amazon, and others.