Welcome to retail returns season: the time of year when ugly sweaters, problematic consumer electronics, noisy toys, and ill-fitting shoes make their way back to retailers and manufacturers with few or no questions asked. This season in particular will bring higher return rates due to record-breaking online spending (ecommerce return rates are double that of brick and mortar stores) and heightened consumer expectations of relaxed cross channel returned policies (88% of shoppers review a retailer’s return policy throughout their shopping experience).

Before the rush of returns hits, here are five things you should know:

Need more info on that last bullet? In a recent eMarketer article, B-Stock’s CEO, Howard Rosenberg explained how retailers now tend to push more returned goods toward liquidation rather than processing back on shelf. And – when done right – an online marketplace dynamic can fetch 30% to 80% more than traditional liquidation methods. This can make a big difference to margins, post holiday and all year round.

Let’s be honest, unless you have a zero-returns policy – which in today’s retail environment is unlikely – there is no hiding from holiday returns. But, by applying fresh thinking to how you handle them, returns can become a strategic asset rather than a dreaded post-holiday afterthought.

Ready to optimize your liquidation strategy?

Email Us

 

Join the largest global network of B2B liquidation marketplace

Request Demo

More from the B-Stock Blog

B-Stock Presents: BJ’s Liquidation Auctions

B-Stock is pleased to announce the launch today of BJ’s Liquidation Auctions – the official liquidation channel of BJ’s Wholesale Club. What is BJ’s Liquidation Auctions? This B2B marketplace will give qualified business buyers direct access to bulk quantities of…

Aug 05 2020 · 1 min read

How to Start a Business Using Retail Arbitrage

If you’ve ever shopped for items at TJMaxx or on eBay, you’ve encountered retail arbitrage. It’s a prolific practice, and nearly impossible to avoid. One of the reasons retail arbitrage is so common is because there is consumer demand and…

Aug 05 2020 · 7 min read

Grade A Award: Meet B-Stock’s Winners for Q2!

We’re proud to announce our Grade A Award winners for Q2 2020! These individuals were nominated by their peers in the categories of: Core Values: nominees must demonstrate behavior, actions, and attitude that exemplify honesty & integrity, intelligence & curiosity,…

Aug 04 2020 · 4 min read

Like what you see?

Subscribe to our newsletter to get the latest news from B-Stock.