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Stepping up its returns-management game would possibly make eBay the go-to solution for a surprisingly big problem — doing something constructive with the estimated $309 billion worth of merchandise Appriss Retail believes was returned to retailers in 2019.
Nobody seems to know the exact figure, for the record. That’s one of the indications of just how fragmented the reselling industry is.
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Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…