Category: In The News

Retailers must prepare for the increasing consumer demand of try-before-you-buy programs

There is no doubt that today’s consumers are increasingly demanding and fickle to boot. They’re not altogether loyal. Now, they want to try on products in the comfort of their home and easily ship back what they don’t want. You’d better not charge them for shipping or returns — and forget about charging them for …

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Posted in: In The News

Send It Back! How to Manage E-Commerce Returns

Buy something online, and there’s more than a one-in-four chance you’ll send it back. Consumers who use e-commerce return their purchases 25 to 30 percent of the time, says a study by the Office of the Inspector General (OIG) at the U.S. Postal Service (USPS). For brick-and-mortar stores, the return rate is just 9 percent. …

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Posted in: In The News