Best Practices for Buying Returned and Excess Merchandise

Relaxed customer return policies by major retailers and manufacturers increase customer loyalty but they also drive up the amount of merchandise that is sent back. When you consider that over $260 billion worth of merchandise is returned each year – a lot of which cannot go back on the shelves – that is a huge amount of inventory lying idle. But one company’s headache is another’s opportunity, and for smaller, independent retailers, there has never been a better time to source returned and excess merchandise on the secondary market.

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