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Relaxed customer return policies by major retailers and manufacturers increase customer loyalty but they also drive up the amount of merchandise that is sent back. When you consider that over $260 billion worth of merchandise is returned each year – a lot of which cannot go back on the shelves – that is a huge amount of inventory lying idle. But one company’s headache is another’s opportunity, and for smaller, independent retailers, there has never been a better time to source returned and excess merchandise on the secondary market.
Each year, B-Stock facilitates the movement of billions of dollars worth of returned and overstock inventory via the world’s largest B2B recommerce marketplace. This means, of course, that we sit in the middle of a two-sided network madue up of…