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Relaxed customer return policies by major retailers and manufacturers increase customer loyalty but they also drive up the amount of merchandise that is sent back. When you consider that over $260 billion worth of merchandise is returned each year – a lot of which cannot go back on the shelves – that is a huge amount of inventory lying idle. But one company’s headache is another’s opportunity, and for smaller, independent retailers, there has never been a better time to source returned and excess merchandise on the secondary market.
The numbers are hard to ignore. According to the National Retail Federation, retailers expect ~16% of annual sales to be returned, roughly $850 billion in merchandise. According to McKinsey & Company, it’s forced retailers to spend an estimated $200 billion…
In honor of Earth Day, explore how recommerce is transforming the retail landscape by driving sustainability and the circular economy. As the world’s largest B2B recommerce platform, B-Stock enables retailers and brands to redefine sustainability by giving new life to…
When returned and unsold goods tie up working capital and force write-downs, they quietly erode margins, delay cash conversion, and impact financial performance every single day. Discover how finance teams are turning to technology-driven B2B resale platforms to: Improve recovery…