As COVID-19 continues to escalate and impact businesses around the world, we wanted to share the latest updates and preventative measures B-Stock is taking to ensure the best service to our customers.
B-Stock is committed to a cautious approach based on the latest advice from the Centers for Disease Control (CDC) and recommendations of our local governments. Given the impact on our team’s ability to work in the office, we’ve shifted our customer support to primarily live chat and email. For now, live phone service will be turned off until at least April 7th. To reach a customer service representative please use the Live Chat feature which is available between the hours of 7am – 4pm PDT. You can also email us anytime at firstname.lastname@example.org or call us at 1-866-993-4644 and leave a voicemail. We’ll do our best to get back to you within 3 hours or as quickly as possible.
Currently, all of our marketplaces are operating as normal with no disruption to auctions, bidding, payment processing, shipping, or other logistics. B-Stock is in regular communication with our US- based logistics partners and as of now transport of goods has not been affected with the exception of some delays. But we will continue to monitor this diligently.
Meanwhile, we are continuing to add new marketplaces and product categories to meet your inventory needs. We will remain in constant contact with our retail partners and logistics partners, and as the situation evolves, we will continue to share any relevant information as needed.
Please know, during this time and always, the safety and well-being of our customers, employees, and partners is our primary concern. Should you have any questions, please email our Customer Support team at email@example.com or chat with us!
You can also view our real-time marketplace updates by visiting our COVID-19 real-time marketplaces updates for buyers page.