The popularity of the resale industry continues to pick up steam. In fact, according to a recent resale report by ThredUp (an online consignment and thrift store), the apparel resale market is expected to reach $51 billion by 2023. This doesn’t even factor in all of the other sought-after secondary market categories like appliances, consumer electronics, home and garden, health and beauty, mobile, and more. So we ask, in the vast sea of online sellers, what does it take to stand out? How do you reach the top of your resale game? In this post, we’ll take a closer look at the four tactics “top sellers” employ in their daily business.

Trustworthy Transactions

To grow a repeat customer base, you want the transactions to operate as smoothly as possible from start to finish. From messaging with you directly to a transparent payment transaction, finding a trusted and easy-to-use marketplace platform can make all the difference. Offer your online customers an experience that is as personal and high-touch as possible.

Full-Time Job

Like many resale entrepreneurs and small businesses, reselling online often starts as a side hustle. However, many power sellers quickly learn that it can easily be a full-time job. While flipping an item is a relatively easy way to make money, resellers quickly learn that the processes behind the sale are not so easy and can take up far more time than anticipated.

This leads us to our next point…

Logistics

Shipping, receiving, inventory management, storage… it’s no joke! Behind every sexy pair of shoes or refurbished computer you see for resale online, there’s the work behind the scenes and the time it took to get it there. Between juggling product inventory, invoices, and shipping and logistics, independent resellers operate much like any other retailer.

Customer Service

Just because you’re an online business, doesn’t mean the art of ‘clienteling’ is lost. Consumers still crave a personalized experience while shopping, and it’s up to you to offer that. Customer loyalty has shifted from brand names to great experiences– and that’s how you get repeat buyers. Become a “power seller” by answering questions, gathering insight, and offering personal advice to your customers. These tips will help you receive gleaming reviews and keep customers coming back for more.

Whether you’re looking to boost your current business to power selling status or begin your reselling journey, let us help you along the way! If you’re new to B-Stock or the world of liquidation, check out our article on Buying Basics: How to Become a B-Stock Buyer Part 1.


Start sourcing inventory today!

Join the largest global network of B2B liquidation marketplaces.

Buy directly from the world’s largest retailers and manufacturers

register now

"I feel so confident shopping and bidding on items knowing that I am going to get what I paid for. And if not, there’s a killer customer service team that’s going to make sure everything’s alright in the end. That’s huge. It’s hard to take that risk when you’re first starting out."

Amberly Bliss, Owner

Retail Deals

More from the B-Stock Blog

FAQ: Selecting Conditions For Your B-Stock Supply Listings

At B-Stock, we want to help you get the most money for your inventory—no matter its condition. To help establish your organization among buyers as a trustworthy and reliable source of goods, you’ll need to post listings that are informative,…

Jun 30 2022 · 1 min read

B-Stock’s Summer Teammate Spotlight 2022: Meet Jessica Huang

B-Stock is so excited to welcome Jessica Huang to the Product team this summer! As a summer teammate, we know Jessica will be an incredible asset to the company. Jessica is currently studying Cognitive Science at Rice University. Learn a…

Jun 30 2022 · 3 min read

Where Do Target Returns Go and How Can I Buy Them?

More and more consumers are returning items to large retailers due to the volume of online shopping taking place (eCommerce brings a 30% return rate) as well as more lenient return policies. In fact, people like The Krazy Coupon Lady…

Jun 29 2022 · 4 min read