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Omnichannel Done Right: How Apparel Brands Stack Up
This article summarizes a recent research report on the state of retail omnichannel experiences. At the most basic level, when a retailer provides an omnichannel experience for customers, it means the customer should expect the same inventory, pricing, and returns…
2019 CPG Consumer Confidence Report
A February 2019 consumer confidence report published by IRi summarizes research findings for e-commerce retail sales. This post will focus on the grocery and CPG portions of the report. Download the PDF: Consumer Confidence Reflected in E-commerce Growth. Quick Facts:…
How E-commerce Continues to Grow
Quick fact: e-commerce represented 14.5% of total retail sales in the fourth quarter of 2018 (source: U.S. Census). Great American’s Retail Monitor March 2019 (PDF) issue focused on the continuing growth of e-commerce and how Amazon’s marketplaces are forcing retailers…
Intentional Apparel Returns and E-commerce
This article takes a look at best practices for apparel retailers and manufacturers that are experiencing both an increase in e-commerce sales and intentional returns. It’s important for retailers to understand the implications of: lax return policies and how that…
Retail Return Policies Influence Consumer Spending
Recent reports validate previous findings that consumers expect an omnichannel shopping experience and a friendly return policy while shopping. The latest survey by Voxware indicates 95% of consumers say how well retailers handle returns influences their decision to order from…
E-shopping + Omnichannel Lead 2019 Retail Trends
Over the past four decades technology has seeped into consumers daily routines: it started with home PCs and laptops, then evolved to phones, and now watches and smart home displays and speakers are taking center stage. Continuing advances in AI,…
E-commerce + Brick & Mortar = Strong Holiday Omnichannel Sales
The retail industry received good news from the U.S. Census Bureau recently: year-to-date-retail sales through September 2018, excluding gas and auto sales, were up 4.1% from 2017. Rising sales are due to a number of factors, including consumer confidence, a…
5 Ways Apparel Retailers Can Improve The Online Returns Experience
Quick Facts: U.S. apparel market (overall) was valued at $315 billion in 2017 2016 U.S. apparel return rates were at 28% The 2018 Holiday Season kicks off November 1 and apparel retailers are stocked up and ready to sell. With…
How top retailers are reducing the cost impact of returned and overstock items
Around $400 billion in merchandise was returned in 2017, up 70% from two years ago. When you consider returned merchandise costs retailers 20 to 65% of the cost of goods sold, it’s clear retailers are in serious need of new…
Retailers Need to Measure Cost Impact of Returns as Part of Omnichannel Sales Process
(Picture credit: Ace Turtle) Major retailers adopt an omnichannel approach for three main reasons: to increase sales, increase market share, and improve customer loyalty. By using an omnichannel approach, retailers are making the online, mobile and in-store experiences universal for…