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According to a report from marketplace platform B-Stock, 77 percent of consumers expect to return a portion of their gifts this season, meaning that the indulgence in holiday spending (Adobe Analytics reported $115.5 billion spent this holiday shopping season, in the period from Nov. 1 to Dec. 15) anywhere from 11 to 13 percent of those holiday purchases are returned.
Today’s consumer purchases happen more rapidly than ever, making returns an unavoidable aspect of the shopping experience. Every year, billions of dollars worth of returned goods make their way back to retailers, often resulting in excess inventory. Many of these…