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Now is the time to start taking down the lights from the windows and haul the Christmas tree to the curb, while stealing glances at the sweater from your aunt that you’ve been meaning to send back to the store. Shoppers returning gifts have long kept retailers busy during the first week of January, but as more shopping shifts online, delivery companies like UPS and FedEx are seeing a bump in business as well.
UPS expects returns to peak today on what it calls National Returns Day, with holiday shoppers projected to return 1.3 million packages with UPS today and more than 5.8 million packages during the first full week of January.
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