This website uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our Privacy Policy.
In an effort to drive customer loyalty, retailers are stepping up their game when it comes to the ease of returning items: special ‘returns’ entrances, pop up kiosks at the mall for items purchased online, year-long deadlines, third-party apps, and label-free returns are among the options. But a happy return for the customer is a logistical nightmare for the retailer, and one that’s costing billions of dollars in efficiency: in 2017 the value of retail returns amounted to around $400 billion; that’s a 53 percent increase from 2015.
Read RL Magazine Article >>
Unilever Aims High on Sustainability—and We’re Helping If you’re reading this, odds are you’ve used many of Unilever’s products over your lifetime. In fact, you’ve probably got at least a few of them living in your bathroom, pantry, or fridge…
While the matter of what to do with slow-moving and unsold consumer goods is a constant challenge for brands and retailers, it’s also a very common one. That’s why leaders from recommerce organizations like B-Stock are working to develop smart,…